MONTHLY WEBSITE SUPPORT PLANS

Dedicated websites managed & maintained by experts

Our website plans are designed to help with ongoing website health and maintenance, updates, and to make your business run smoothly and with experienced tech support

ENHANCE YOUR BUSINESS

Website Management

Streamline your company process with our Website Management. We support your site with all your content and design updates, so you can provide your clients with your stellar services and products.

PROTECT YOUR BUSINESS

Website Maintenance

The truth is, websites need routine upkeep & maintenance, much like cars, to keep things running smoothly and safely. We offer WordPress Member Maintenance with three options of service.

“Before Willhouse our website was hacked and we lost valuable time and energy to get our website back online. We were lost and frustrate, now our WordPress site has been active and stable, which has solved so much concern!”

More than 95% of our WordPress Maintenance Clients who have signed up with us over the last 5 years are still with us and this is why:

Optimization

we are capable of analyzing the backend of your WP site to improve your site’s speed and responsiveness

Guidance

utilize our years of experience with web development to grow your web presence in a modern and sustainable way

Reputation

website appearance matters, so should your site’s security especially when your clients are entering personal and financial data

Safety

fight SPAM bots and malicious actors by keeping your site and forms securely with up-to-date software and security checks

Support

we offer packages
that provide support tickets, keeping your site content updated and current

WORDPRESS MAINTENANCE PACKAGES:

Monthly Member Maintenance subscription exclusively for WordPress websites

Basic

Per Month $50
Includes:

  • Full-site weekly backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Database optimization when necessary
  • SPAM moderation and deletion

LUXE

Per Month $130
Includes:

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 1 support ticket per month*

PRO

Per Month $160
Includes:

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 2 support tickets per month*

*Support Tickets are 30 minutes or less. Support tickets do not roll over.

Please note: There is a $75 setup fee for sites that were not developed by Willhouse. An administrator account and access to the server via FTP/SFTP are required to set up a service plan.

Become A Member

“I chose professional Website Management from Willhouse because I wanted to have a fresh, current & well-maintained site, I now no longer struggle with trying to navigate my site on my own and I can focus on my employees and our customers.”

WEBSITE MANAGEMENT

Let us manage your website, whether it is Shopify, Wix, Squarespace, WordPress

Basic

Per Month $150
Includes:

• 1 support ticket per month*
• 36 to 48 hour turnaround

LUXE

Per Month $250
Includes:

• 2 support tickets per month*
• 24 to 48 hr priority turnaround

PRO

Per Month $500
Includes:

• 4 support tickets per month*
• 24 to 48 hr priority turnaround

*Support Tickets are 30 minutes or less. Support tickets do not roll over.

Become A Member

“Willhouse has become a member of our team. Our site has content that needs changing each month to keep our galleries and events updated. We just send them the content and they update the site. We never have to worry about sharing valuable content to our customers, we do not worry about needing to be experts on our website. Our site is current and healthy! They are the experts and the team we trust!”

FREQUENTLY ASKED QUESTIONS:

We have worked with many different web hosting companies large and small. We also know Wix, Squarespace, Shopify and Node.js frameworks like Gatsby and Jekyll. We know how to speak their language to get things done. If there are any server-related issues we will work with the hosting company/service to get them resolved.

At present, we do not technical support WordPress Multisite, WordPress Multi-network, or WordPress.com sites. However, we do provide content and design management for these sites.

Yes. We can handle any type of site. Please contact us if you need specific help. We can set up a custom plan.

Yes. However, there are no refunds after payment has been processed but please contact us by writing and we will cancel future payments.

Yes, we can create a plan that the payment reoccurs once a year, rather than on a month-to-month basis.

We provide services for sites that have a team of contributors and are able to collectively work in unison. All while keeping your WordPress core and plugins up-to-date this service can help the success of your site and contributors.

Backups are stored securely either on our Amazon S3 or Dropbox.

A monthly support ticket is valid for that month and does not roll over to the next month. The time is for 30 minutes of work. Support tickets are great for text updates, tech support, photo updates, or other basic content revisions). Any work performed over the 30-minute limit will be billed on an hourly basis. Our current hourly rate (Jan 2023) is $200 per hr.

An example could be the following: changes in your restaurant menu, changes within your company employee roster, or perhaps you just need to fix a broken link to an outdated article. As well as technical features such as the Instagram feed plug-in has been updated to the latest version but is needing a tweak to look just right on your page this task would be a great example.

We are early adopters to Gutenberg and can help with this transition.

The one limit is that we only work on one domain. For example, if you hire us to manage your website at myamazingproduct.com we do not extend tickets to your other website at myOTHERamazingproduct.com.

The bottom line is we want to provide you with the best return on your investment. If we can get done what you need done then we will do it. If it falls outside our specific experience then we can provide assistance with support or communicating with other software developers.