Website Support Plans

Website Management & WordPress Member Maintenance

monthly support packages with excellent service

ENHANCE YOUR BUSINESS

Streamline your company process with our Website Management. We support your site with all your content and design updates, so you can provide your clients with your stellar services and products.

PROTECT YOUR BUSINESS

The truth is, websites need routine upkeep and maintenance, much like cars, to keep things running smoothly and safely. We offer WordPress Member Maintenance with three options of quality service.

More than 95% of our WordPress Maintenance Clients who have signed up with us over
the last 5 years are still with us and this is why:

Optimization

we are capable of analyzing the backend of your WP site to improve your site’s speed and responsiveness

Guidance

utilize our years of experience with web development to grow your web presence in a modern and sustainable way

Reputation

website appearance matters, so should your site’s security especially when your clients are entering personal and financial data

Safety

fight SPAM bots and malicious actors by keeping your site and forms securely with up-to-date software and security checks

Support

we offer packages
that provide support tickets, keeping your site content updated and current

WordPress Website Maintenance Packages

Monthly Member Maintenance subscription exclusively for WordPress websites

Basic

Per Month $50
Includes:

  • Full-site weekly backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Database optimization when necessary
  • SPAM moderation and deletion

LUXE

Per Month $130
Includes:

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 1 support ticket per month*

PRO

Per Month $160
Includes:

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 2 support tickets per month*

*Support Tickets are 30 minutes or less. Support tickets do not roll over.

Please note: There is a $75 setup fee for sites that were not developed by Willhouse. An administrator account and access to the server via FTP/SFTP are required to set up a service plan.

I chose professional Website Management from Willhouse because I wanted to have a fresh, current & well-maintained site, I now no longer struggle with trying to navigate my site on my own and I can focus on my employees and our customers.

Website Management

Let us manage your website, whether it is Shopify, Wix, Squarespace, WordPress

Basic

Per Month $150
Includes:

  • 1 support ticket per month*
  • 48 to 36 hour turnaround

LUXE

Per Month $250
Includes:

  • 2 support tickets per month*
  • 24-48 hr priority turnaround

PRO

Per Month $500
Includes:

  • 4 support tickets per month*
  • 24-48 hr priority turnaround

*Support Tickets are 30 minutes or less. Support tickets do not roll over.

FREQUENTLY ASKED QUESTIONS:

We have worked with many different web hosting companies large and small. We also know Wix, Squarespace, Shopify and Node.js frameworks like Gatsby and Jekyll. We know how to speak their language to get things done. If there are any server-related issues we will work with the hosting company/service to get them resolved.

At present, we do not technical support WordPress Multisite, WordPress Multi-network, or WordPress.com sites. However, we do provide content and design management for these sites.

Yes. We can handle any type of site. Please contact us if you need specific help. We can set up a custom plan.

Yes. However, there are no refunds after payment has been completed.

Yes, we can create a plan that the payment reoccurs once a year, rather than on a month-to-month basis.

We provide services for sites that have a team of contributors and are able to collectively work in unison. All while keeping your WordPress core and plugins up-to-date this service can help the success of your site and contributors.

Backups are stored securely either on our Amazon S3 or Dropbox.

When WordPress core or certain plugins are updated it is sometimes necessary to run a database optimization to clean out old tables or create new ones.

A monthly support ticket is valid for that month and does not roll over to the next month. The time is for 30 minutes of work. Support tickets are great for text updates, tech support, photo updates, or other basic content revisions). Any work performed over the 30-minute limit will be billed on an hourly basis. 

An example could be the following: changes in your restaurant menu, changes within your company employee roster, or perhaps you just need to fix a broken link to an outdated article. As well as technical features such as the Instagram feed plug-in has been updated to the latest version but is needing a tweak to look just right on your page this task would be a great example.

We are early adopters to Gutenberg and can help with this transition.

Get Started Today!

Willhouse Loves Goodwill

WILLHOUSE BELIEVES IN GOOD WILL.

We use our time, skills & resources to uplift women and children by supporting these local organizations

School on Wheels Safe House VC Foster Kids