Expert Support For Websites and Web Services

At Willhouse, we pride ourselves on being expert custodians of the web. Our comprehensive website plans provide proactive care, ensuring your website stays reliable, secure and timely.

Need Ongoing Support? We Got Your Back.

Our monthly plans are for businesses that value reliability and performance. At the heart of our support is your success. We work hard to ensure your specific needs are met. Whether you are a small business, non-profit or agile team looking for a partner to support your technology needs.

Simplify your workflow with website Management

From content updates to design adjustments our Website Management services ensure your site is always current and engaging, allowing you to focus on delivering exceptional products and services to your clients.

Protect Your Business WITH Website Maintenance

Routine website maintenance is essential for security, speed, and optimal performance. Our Website Maintenance plans offer ongoing monitoring and technical support, keeping your site running smoothly and safely while giving you peace of mind.

Frequently Asked Questions

We have developed websites both big and small using popular website services like WordPress, Wix, Squarespace and Shopify. This means we are able to support any kind of website to develop new features, squash bugs or help with your online marketing.

For WordPress websites, our WordPress maintenance plans offer ongoing monitoring and technical support, keeping your site running smoothly and safely while giving you peace of mind.

For other web platforms we offer website maintenance plans for management and support.

Alternatively we can work on an a-la-carte basis and work with you on a task-by-task basis.

Schedule a free 15 minute consultation to discuss your specific needs.

Once we have a firm understanding of your specific needs we can develop a plan. We can sign you up for a support plan or work with you on an a-la-carte basis, billing as we get tasks completed.

The best way to get in touch with us is through our contact form or by scheduling a free 15 minute consultation.

Yes. We can help setting up with the different services necessary to ensure you can succeed in your online goals.

More than 95% of our WordPress Maintenance Clients who have signed up with us over the last 5 years are still with us and this is why:

Optimization

we are capable of analyzing the backend of your WP site to improve your site’s speed and responsiveness

Guidance

utilize our years of experience with web development to grow your web presence in a modern and sustainable way

Reputation

website appearance matters, so should your site’s security especially when your clients are entering personal and financial data

Safety

fight SPAM bots and malicious actors by keeping your site and forms securely with up-to-date software and security checks

Support

we offer packages
that provide support tickets, keeping your site content updated and current

WORDPRESS MAINTENANCE PACKAGES:

Monthly Member Maintenance subscription exclusively for WordPress websites

Basic

$60/month

  • Full-site weekly backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Database optimization when necessary
  • SPAM moderation and deletion

LUXE

$130/month

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 1 support ticket per month*

PRO

$160/month

  • Full-site daily backups (includes database)
  • Uptime and site performance monitoring
  • Enhanced security malware protection
  • Update core & plugins when necessary
  • Spam protection
  • Database optimization when necessary
  • Secure sandbox to test updates and feature requests
  • 2 support tickets per month*
Need WordPress Support? Let’s Talk.

*Support Tickets are 30 minutes or less and do not roll over.

“I chose professional Website Management from Willhouse because I wanted to have a fresh, current & well-maintained site, I now no longer struggle with trying to navigate my site on my own and I can focus on my employees and our customers.”

WEBSITE MANAGEMENT & SUPPORT

Let us manage your website, whether it is Shopify, Wix, Squarespace, WordPress

Basic

$150/month

• 1 support ticket per month*
• 36 to 48 hour turnaround

LUXE

$250/month

• 2 support tickets per month*
• 24 to 48 hr priority turnaround

PRO

$500/month

• 4 support tickets per month*
• 24 to 48 hr priority turnaround

Need Website Support? Let’s Talk.

*Support Tickets are 30 minutes or less and do not roll over.

“Willhouse has become a member of our team. Our site has content that needs changing each month to keep our galleries and events updated. We just send them the content and they update the site. We never have to worry about sharing valuable content to our customers, we do not worry about needing to be experts on our website. Our site is current and healthy! They are the experts and the team we trust!”

FREQUENTLY ASKED QUESTIONS:

We have worked with many different web hosting companies large and small. We also know Wix, Squarespace, Shopify and Node.js frameworks like Gatsby and Jekyll. We know how to speak their language to get things done. If there are any server-related issues we will work with the hosting company/service to get them resolved.

At present, we do not technical support WordPress Multisite, WordPress Multi-network, or WordPress.com sites. However, we do provide content and design management for these sites.

Yes. We can handle any type of site. Please contact us if you need specific help. We can set up a custom plan.

Yes. However, there are no refunds after payment has been processed but please contact us by writing and we will cancel future payments.

Sorry, no. Our plans are month to month.

We provide services for sites that have a team of contributors and are able to collectively work in unison. All while keeping your WordPress core and plugins up-to-date this service can help the success of your site and contributors.

Backups are stored securely either on our Amazon S3 or Dropbox.

A monthly support ticket is valid for that month and does not roll over to the next month. The time is for 30 minutes of work. Support tickets are great for text updates, tech support, photo updates, or other basic content revisions). Any work performed over the 30-minute limit will be billed on an hourly basis. Our current hourly rate (Jan 2023) is $200 per hr.

An example could be the following: changes in your restaurant menu, changes within your company employee roster, or perhaps you just need to fix a broken link to an outdated article. As well as technical features such as the Instagram feed plug-in has been updated to the latest version but is needing a tweak to look just right on your page this task would be a great example.

We are early adopters to Gutenberg and can help with this transition.

The one limit is that we only work on one domain. For example, if you hire us to manage your website at myamazingproduct.com we do not extend tickets to your other website at myOTHERamazingproduct.com.

The bottom line is we want to provide you with the best return on your investment. If we can get done what you need done then we will do it. If it falls outside our specific experience then we can provide assistance with support or communicating with other software developers.